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IT Support Specialist






Job Description:

  • Direct Hire
  • Anywhere

This specialist will support the technology needs of the company in a number of ways, primarily by: maintaining servers, workstations, network devices, peripherals and telecommunications.

    Essential Duties and Responsibilities include:

*Administer Windows-based network, Active Directory, Office 365, Exchange
*Manage Exchange email distribution groups and shared mailboxes
*Administer user accounts and permissions for RIS and RRS proprietary systems
*Install, manage & maintain IT infrastructure (LAN, WAN, SAN, VPN, Switches, SonicWALL Firewalls, WAP)
*Install & Manage physical and virtual Server environmen (VMware, Hyper-V)
*Manage Server/Network Rack devices and infrastructure (UPS, PDU, KVM)
*Install & Manage networked peripherals (Network Printers, Network Copiers, Network Scanners, Handheld Barcode Scanners)
*Manage Anti-Virus portal to ensure clients are compliant
*Assign user rights to mapped network drives, shared files & folders
*Monitor & maintain Client & Server backups to LAN Devices and Cloud
*Daily Helpdesk activities to support local and remote users
*Install & Configure user hardware & software and keep track of assigned company assets
*Manage Avaya IP based phone system
Manage E-Fax cloud-based system that RIS and other employees use
*Install, Manage IP based security camera systems
*Troubleshoot and escalate trouble tickets to relevant third-party support vendors
*Configure and order IT equipment from third party vendors
*Ensure that all equipment & software licenses are kept current


*Microsoft certification required
*Self-starter, with first-rate people skills, possessing a proactive problem-solving methodology
*Excellent verbal and written communication skills
*Ability to life computers/servers/printers/office equipment when needed
*Availability to work during hours outside of normal business hours for software updates, assisting employees in other time zones, etc.


*Bachelor’s Degree in Computer Science or Information Systems (mandatory)


*5-10 years of IT support experience

**Position is from 9AM to 5PM with 1 hour lunch, but IT employees are expected to work off hours for computer upgrades on occasion.**

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